Frequently Asked Questions
Is this therapy?
No. Paáyo does not provide therapy or clinical mental health treatment. While our work is guided by many of the same principles found in therapeutic care—such as structure, skill development, and emotional insight—we do not diagnose, treat, or provide documentation for insurance or medical use. Our services are non-clinical by design.
Who are your services for?
We work with youth (ages 10–17), young adults (ages 18–35), and caregivers. We also offer group support and professional training for schools, nonprofits, and youth-serving organizations. While our practice centers the experiences of BIPOC and LGBTQIA+ individuals, services are open to anyone seeking care that is structured, responsive, and aligned with our approach.
How do I know if this is the right fit?
We begin with an initial consultation to determine whether our model is appropriate for your needs. We’ll talk through what you’re looking for, what we offer, and whether there’s alignment in terms of expectations and scope.
What happens during a session?
Sessions are 45 minutes and begin with a check-in around focus areas or goals. From there, we may engage in discussion, reflection, skill-building, or resourcing—depending on the needs of the participant. We do not follow a script, but sessions are structured and guided with purpose.
Do you offer sliding scale or reduced rates?
We maintain a flat-rate structure, but if cost is a barrier, we encourage direct communication. While reduced-rate options are limited, we are committed to open conversation about access and will make accommodations when possible.
Can I just come once or do I need to commit?
There is no required number of sessions. Some individuals attend weekly, others return when needed. We’ll work together to establish a pace that feels appropriate and sustainable.
Do you offer crisis support?
No. We do not offer emergency or crisis intervention services. If you or someone you know is in immediate danger or experiencing a mental health emergency, please contact a licensed provider or local crisis line.